The trial lesson is $1 and lasts between 15 and 20 minutes. You are under absolutely no obligation to take any more lessons after the trial lesson. Not all requests for a trial lesson can be fulfilled and a full refund will be given when no time can be agreed upon.
Payment and Cancellations
Full payment must be made before the start of the lesson in full. A time must be agreed by both parties before payment is sent. If you want to cancel a lesson for whatever reason you will receive a full refund.. This can only be done 24 hours before the agreed start time of the class. If cancelled within 24 hours before the start of the class no refunds will be available.
Time Changes
If you want to change the time of any class 24 hour notice must be given. This depends on the flexibility for that week. If a time cannot be found within the same week the payment related to that class will be either used for the next week or a refund will be given.
If you want to change the class within 24 hours (within the same week), this depends on the tutor’s flexibility, but if no slot can be found, a refund can’t be given.
Blocks of Lessons
If a block of 5 lessons are booked, these lessons must be taken within a 6 week period. If a block of 10 lessons are booked, they must be taken within a 12 week period (minus any holidays that the teacher takes).
Holidays and Sick Days – Teacher
Holidays will be known in advance. For whatever reason the teacher is not able to make the lesson, the payment sent may be used to schedule a future class. If you would prefer a refund will be given.
Signing Up
Each course has a limited number of places available. Each place is filled on a first come, first served basis. Your place can only be guaranteed once the payment is made. Before signing up to a course, it’s possible to have a 15 minute chat with the head tutor to answer any questions that you may have.
Payment and Cancellations
Payment is made through Paypal, with the whole price of the course being paid up front. If you cannot attend the course for any reason, you can get a full refund up to 48 hours before the start of the term. No refunds will be given after this time. If you sign up to a three term package and want to stop the course after either the first or second term, a refund will be give on the following basis:
Total paid minus the full price of the term(s) taken.
Changing levels
If after a lesson or two, either yourself or the tutor feels it is best that you change level, this is very possible. It comes down to the discretion of the tutor teaching the course.
Tutor Sick Days
If the tutor cannot make the lesson for any reason, there will a lesson added to the end of the term. If a student cannot make this lesson, a refund for the lesson missed will be given.
Student Sick Days
If a student is sick then it is advisable to let the tutor know before the lesson, so that he/she can plan accordingly.